Delivery & Assembly

Delivery – General

Delivery of 15 furniture items or more is free of charge throughout mainland UK. Deliveries of less than 15 items may incur a small charge, but we always attempt to keep this to a minimum.

Smaller deliveries are made by our team in ETB vehicles. Some large deliveries within the UK and throughout Europe, are contracted out to approved haulage firms with whom we have long standing relationships. During delivery all furniture is blanket wrapped to ensure it arrives in good condition. We choose blanket wrapping wherever possible, as opposed to plastic or other materials which can only be used once and typically damage the environment in their creation.

The majority of our furniture is delivered intact with the exception of items such as, beds & lockers (delivered in large parts), all measurements and specifications of products are provided on our website or during the ordering process. Our furniture is designed to fit through average doorways and upstairs etc. If a customer’s premises such as stairways, doorframes, ceiling heights, or other structural parts are of an awkward or smaller than average size, it may be necessary to make adjustments to an order prior to delivery. Providing we are advised of these potential complications when your order is placed, we will make these adjustments free of charge. Where our free of charge design service has not been utilised, customer’s are responsible for making sure that all furniture items and parts are able to pass through the route from our delivery vehicle to the room concerned and that the furniture ordered will fit in the room it is intended for. Should we have to return the goods for exchange or modification, a further delivery charge may be required in order to return the furniture to you. If you are unsure about access to your premises or about correctly and accurately measuring a room for furniture, please contact our head office for guidance, or request a visit by one of our team.

Delivery – Timescales & Scheduling

We hold some stock of standard catalogue items which can usually be delivered quickly. For non-stock, out of stock, bespoke items and large orders, delivery timescales will vary. Various factors are considered when estimating delivery timescales such as: the delivery address, the complexity of the items ordered, the volume of items ordered, current order levels etc.

Spare parts and smaller items may be delivered by Royal Mail or other approved courier services.

We attempt to give at least seven days’ notice before the arrival of your delivery. Furniture deliveries take place Monday to Friday between the hours of 8am and 6pm and are typically scheduled once your items have been manufactured to completion and checked for defects.
Please contact our office for current and accurate delivery timescales.

Distribution and Assembly

In order to keep costs to a minimum we understand that many of our customers choose to have their own maintenance staff unload, distribute and assemble the furniture we supply. For this reason, our delivery service is typically operated by one driver who will deliver items to the back of the delivery vehicle. Our beds are designed for straight forward assembly, fittings and instruction sheets are provided.

A distribution and assembly service is available to all customers on request. ETB never subcontract fitting work to other companies. We only use our own craftsmen and joiners for fitting work, all of whom pay special care and attention to customer’s premises.
Due to the demand for this service, we would recommend informing us of your requirements as soon as possible.

Our insurance and health and safety policies/regulations insist that staff carrying and/or assembling furniture must be wearing appropriate footwear to protect them while they work. We regret that staff will be unable to remove their shoes while working at your premises. Some Customers choose to provide protective floor coverings if necessary.

Once again, where our free of charge design service has not been utilised, customer’s are responsible for making sure that all furniture items and parts are able to pass through the route from our delivery vehicle to the room concerned and that the furniture ordered will fit in the room it is intended for. Should we have to return the goods for exchange or modification, a further delivery charge may be required in order to return the furniture to you. If you are unsure about access to your premises or about correctly and accurately measuring a room for furniture, please contact our head office for guidance, or request a visit by one of our team.

Suppliers of Quality Contract Furniture for Over 40 Years

Family Business Since 1969

Minimum 24 Month Guarantee

We're ISO 9001 Accredited

Sustainable Sourced Materials

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